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FAQ

Hier haben wir die meist gestellten Fragen mit ihren Antworten gesammelt. Kontaktieren Sie uns, falls Sie weitere Hilfestellung benötigen und wir werden Ihnen helfen!

 

Kategorien

Vor und während der Buchung

Informationen über meine Buchung

Der Umgang mit meiner Buchung

Fragen zu Zahlungsmethoden und Führerschein

Abholung von meinem Mietwagen

Während der Mietperiode

Nach Ihrer Mietperiode

Andere Fragen

 

Vor und während der Buchung

Was ist im Tarif enthalten?

Where can I find the terms and conditions of the rental agreement?

How old do I need to be in order to rent a car?

Is there a fee for young drivers?

Where can I find terms and conditions for the web site and its search engine?

What is the fuel policy?

Can I change the fuel policy?

What is the price of a full tank of fuel?

Where do I pay for the fuel?

What does “pick up full/return empty” mean?

What is breakdown assistance?

Where can I find information concerning my payment?

Why do I need to state my flight number at the time of booking?

Do I have to pay extra if I want to drop off the rental car early in the morning/late in the night?

Can I drop off the rental car at a different location?

Can I drive the vehicle to another country and are there any additional costs for that?

Do I have a limit on the miles that I travel during my rental?

If the mileage is limited, how many miles can I do per day and what happens if I do more?

Can I get my rental car delivered or picked up?

How is the number of days calculated?

What kind of security level do you have on the website?

 

Informationen über meine Buchung

What is a voucher?

I have not received my voucher?

Where can I find my voucher?

What is your cancellation policy?

What is the name of the car rental agent that will supply me with the car?

What is a placement fee/deposition?

Why is my reservation not available, I paid a deposit?

Why have two amounts been blocked from my credit card?

I just received an e-mail telling me my booking was denied, what does this mean?

What does it mean that my booking was provisionally confirmed?

What does it mean my booking is `On Request´?

Can I cancel my on request reservation?

I received an email from a fraud agent/fraud department. What should I do?

What is a security check?

 

Der Umgang mit meiner Buchung

How can I cancel my booking?

Can I cancel the booking with the car rental supplier directly?

I have lost my rental voucher and need a new one.

I need to add flight details to my reservation

How can I add an Additional Driver?

What happens if I don’t print the voucher?

How can I contact you?

How do I change my booking?

 

Fragen zu Zahlungsmethoden und Führerschein

What kind of payment methods are accepted at the booking?

Does the Credit Card have to be in the drivers name?

Do I need another form of ID?

What Credit Cards are accepted by the rental agent?

I am from the UK, do I need both photo card and paper counterpart licenses?

How long must I have had my driver’s license in order to rent a car?

What’s an International Drivers Licence, and do I need one to drive a car abroad?

 

Abholung von meinem Mietwagen

What documents do I need to bring to the rental desk?

Do I need to present the voucher to collect my car?

Where do I pick up my vehicle?

Where do I pick up my vehicle?

What steps do I take if I receive the wrong car category at the rental desk?

What steps can I take if the vehicle is not up to the standard/in the condition I expect?

I have been offered to buy extra insurance when I pick up my rental car, what is it?

Can I use my debit card to release the vehicle?

What is a security deposit and how much is it?

Where can I find directions to locate the rental agent at the pickup location?

Is the car hire agent located in the airport?

What happens if the car rental office is closed?

If I’m late to the car rental agent when I pick up my car, will they keep the car for me?

What if my flight is delayed or cancelled?

What is the agreement I must sign at the rental agent?

If we are more than one who will drive the rental car, must all be present at the pickup of the car?

What should I do if my flight has been cancelled/delayed due to widespread disruption in flight schedules caused by extreme weather conditions?

 

Während der Mietzeit

Can I extend my rental while my rental is in progress?

Can I drop off the car earlier than it is stated on my voucher? Do I get a refund for unused days?

In the event that there is damage to the vehicle during my rental, what steps do I need to take. Who do I contact?

In the event that there is damage to the vehicle during my rental, what steps do I need to take. Who do I contact?

I was fined during my rental period, how do I pay them?

 

Nach Ihrer Mietperiode

If I have been overcharged who can I contact?

I forgot something in the rental car, how do I get it back?

How do I make a claim for Allianz Excess Reimbursement if I need to?

In the event of illness, what do I need to do to get a refund?

When will I receive my refund?

 

Andere Fragen

How do I find out about your offers?

What is the Allianz excess insurance?

Sorry, we couldn’t find any available vehicles for the chosen date / time

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